Customer Expectations Customer Experience Customer Service Direct Marketing 
Zendesk
FEBRUARY 14, 2022
In a business world where customer expectations are perpetually evolving, the customer experience plays an outsize role in whether a company succeeds or fails. This goes far beyond customer service, though that certainly plays a part in the customer experience.
SugarCRM
MARCH 6, 2020
Customer expectations are changing—but is your company keeping pace? . Recent findings from Forrester show that two-thirds of Australian brands still struggle to deliver outstanding customer experiences. Too often, customer experience (CX) strategies sit siloed in different departments. Why the discrepancy?
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