Remove Customer Expectations Remove Customer Experience Remove Key Driver Analysis Remove Net Promoter Score
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CEO’s Guide to Growth Through Ease of Business & Ease of Work

ClearAction

For your spin-off, Ease-of-Doing-Business for the new Principles of Corporate Governance quantifies the extent to which customers are enhanced or constrained by your enterprise. Inspiration for this KPI is the customer experience value quotient : 5. For customers, the path of least resistance wins.