ClearAction

JANUARY 6, 2021

21 Tips for 2021 Customer Experience Excellence Lynn Hunsaker. Customer experience excellence is certainly defined a bit differently now, compared to years past. How can leaders wrap their heads around these overwhelming mandates for customer experience excellence?

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77

Execs In The Know

JANUARY 26, 2024

Customer issues that take multiple contacts to resolve cost more and result in lower satisfaction levels. Resting Heartbeat of Satisfaction An often overlooked aspect of the customer experience is the “resting heartbeat of satisfaction,” a concept introduced by COPC Inc. about their issue was +44. the NPS was +20.

Net Promoter Score 52

Net Promoter Score Key Driver Analysis NPS Contact Center 52

ClearAction

OCTOBER 12, 2022

Employee experience, partner experience, and customer experience contribute to EPS. Experience Management metrics revolve around the unfortunate aspects of Cost to Serve. Customer Acquisition Costs (CAC) are influenced by Net Promoter Score (NPS), Health Score, and Satisfaction ratings.

Key Driver Analysis 62

Key Driver Analysis Non-Profits Net Promoter Score NPS 62

ClearAction

JANUARY 12, 2022

For your spin-off, Ease-of-Doing-Business for the new Principles of Corporate Governance quantifies the extent to which customers are enhanced or constrained by your enterprise. Inspiration for this KPI is the customer experience value quotient : 5. For customers, the path of least resistance wins.

Government 62

Government Net Promoter Score Key Driver Analysis Innovation 62