C3Centricity

OCTOBER 1, 2019

And customer satisfaction is becoming insufficient to drive growth alone. To think that a Hotel apologises for not exceeding my expectations! Here are a few examples of other companies who go above and beyond in terms of their own customer service. That makes it crystal clear how customer centric they are.

Customer Satisfaction 72

Customer Satisfaction CRM Transportation Innovation 72

Aquire

MAY 24, 2021

According to the International Air Transport Association, demand for air travel decreased by 65.9 At the same time, the surge in cancellations and travel restrictions caused by the pandemic created a dramatic influx in demand for airline customer service. Redefining the airline customer experience.

Customer Service 105

Customer Service Net Promoter Score Social Media Omnichannel 105

Shep Hyken

JANUARY 24, 2023

He talks about how companies can adapt to changing customer expectations by leveraging data and analytics. Top Takeaways: The optimal response time to a customer asking for support has more to do with the problem they are trying to solve than the channel they are using to reach out with.

Transportation 57

Transportation Social Media Customer Expectations Customer Service 57

Fonolo

AUGUST 27, 2020

Patronizing your customers is one of the fastest ways to lose trust. Customer service can be repetitive. Customers forget key information all the time, so it’s important to remember that you’re there to help them remember it next time. But to the customer, it says, “Sorry, but you’re on your own.”

Contact Center 135

Contact Center Transportation Construction Customer Loyalty 135

SugarCRM

FEBRUARY 20, 2024

Started by his grandfather in 1967, Andres and his family have been generationally committed to providing excellence in the shipping industry by tackling the lack of delivery logistics and reliable transportation methods in Columbia. Andres went on to say, “Service to us is the most important part of our company.

CRM 26

CRM Sales Transportation Start-ups 26

SurveySensum

JULY 19, 2023

This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth. Why not ask the brands that are winning at retail customer experience? Zappos’ customer service team has gone above and beyond to help their customers.

Retail 40

Retail Customer Experience Social Media Customer Feedback 40