Intercom

JULY 26, 2022

C ustomer experience (CX), or consumer experience, is the result of every interaction or touchpoint a customer has with your brand – both with your people and your products. . Think of CX as each moment of engagement along the customer journey.

Customer Experience 69

Customer Experience CX Omnichannel Touchpoint 69

Intercom

MARCH 23, 2023

In today’s highly competitive market, meeting customer expectations is no longer enough to stand out from the crowd. For CX expert Jon Picoult , if you’re aspiring to satisfy your customers, you’re aspiring to mediocrity. Great CX is like a performance. Investing in the customer experience has a tangible ROI.

CX 59

CX Customer Experience Retail Start-ups 59

Execs In The Know

FEBRUARY 16, 2023

Simulation Training — Today and Tomorrow In today’s competitive marketplace, staying ahead of the competition means providing superior customer experiences at every step. Leading brands use Zenarate AI Coach to develop confident top performing agents in customer service, sales, collections, and fraud.

AI 52

AI Scorecard Contact Center Compliance 52

Shep Hyken

NOVEMBER 28, 2022

When CEOs Engage Directly with Customers by G. Harvard Business Review) Customer expectation in the United States has held steady for the last decade, while customer satisfaction has deteriorated. But do the potential benefits of the CEO as customer service rep outweigh the potential drawbacks?

Customer Service 11

Customer Service Contact Center Social Media Manufacturing 11