SurveySensum

MARCH 3, 2022

By listening to the CUSTOMER. – With Voice of the Customer tools. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Listen to customer feedback.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you? Why is the retention of your customers so high/low? Why is NPS ® going up or down?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you? Why is the retention of your customers so high/low? Do you see what drives customer satisfaction?

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you? Why is the retention of your customers so high/low? Do you see what drives customer satisfaction?

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Comm100

AUGUST 21, 2018

Net Promoter Score – How likely is your customer to recommend your company’s services and products? A quality chatbot can help your company improve this score, which is also easily calculated via customer surveys. Customer Service KPIs Specifically for Chatbots.

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40

Comm100

AUGUST 21, 2018

Net Promoter Score – How likely is your customer to recommend your company’s services and products? A quality chatbot can help your company improve this score, which is also easily calculated via customer surveys. Customer Service KPIs Specifically for Chatbots.

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40