Execs In The Know

MARCH 14, 2022

But in the last few years, this transformation has become much more focused on specific aspects of the business. These main areas include technology integrations, operational efficiencies, workforce optimizations and customer experience. Where should you start when it comes to digital CX transformation?

CX Transformation 122

CX Transformation CX Contact Center Start-ups 122

CallCare

MAY 9, 2023

Want to deliver a better customer experience across the board? Integrating digital tools, embracing new technologies and making use of data-driven insights could be essential to achieving your goals. The bottom line is that today’s customers expect more. What is customer experience transformation?

Customer Experience 52

Customer Experience CX Transformation Omnichannel Innovation 52

Lumoa

JANUARY 9, 2018

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX CX transformation is no longer a nice-to-have, it's a necessity” – concludes Forrester , one of the most influential research and advisory firms in the world. Customers want you to know them.

CX 141

CX Customer Experience Artificial Intelligence Omnichannel 141

PeopleMetrics

NOVEMBER 1, 2022

To help banks improve their CX, this article will answer foundational questions about CX in banking and explore seven promising trends in the field: What is customer experience in banking? What do customers expect from banks? Why does customer experience in banking matter? Omnichannel Marketing.

Customer Experience 62

Customer Experience CX Net Promoter Score Omnichannel 62

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX So, what should we expect in the nearest future? Customers want you to know them.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

1 to 1

DECEMBER 13, 2021

Step #4: Develop a digital transformation strategy Now that your current capabilities and future goals have been collected, it’s time to act. In this step, you’ll want to build out the logistics, timeline, objectives, and metrics that will help your organization achieve CX success. Where are you hitting transformation roadblocks?

CX 26

CX Customer Journey Map Customer Retention VOC 26

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178