Execs In The Know

MARCH 14, 2022

Assessing your strengths and weaknesses in each of these pillars can help you understand what aspects of your business could be better optimized and modernized to align with customer expectations in 2022 and beyond. Why is customer experience (CX) a critical piece of digital transformation?

CX Transformation 122

CX Transformation CX Contact Center Start-ups 122

CallCare

MAY 9, 2023

The bottom line is that today’s customers expect more. As technology advances, they expect faster, more consistent experiences with the companies they interact with. What is customer experience transformation? What are the benefits of customer experience transformation?

Customer Experience 52

Customer Experience CX Transformation Omnichannel Innovation 52

Lumoa

JANUARY 9, 2018

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX CX transformation is no longer a nice-to-have, it's a necessity” – concludes Forrester , one of the most influential research and advisory firms in the world. How to overcome those challenges?

CX 141

CX Customer Experience Artificial Intelligence Omnichannel 141

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX Some hints: big data, omnichannel, personalisation, AI and organizational culture.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

PeopleMetrics

NOVEMBER 1, 2022

Customers evaluate the businesses they interact with everyday on a variety of factors, including price, quality, and the overall customer experience. Creating a positive customer experience (CX) is for all types of businesses, including essential services like banking. What do customers expect from banks?

Customer Experience 62

Customer Experience CX Net Promoter Score Omnichannel 62

1 to 1

DECEMBER 13, 2021

Are we keeping our CX vows to customers and employees? Your brand is your promise to your customers, it’s a pledge to deliver exceptional customer experience. Renewing your CX vows begins with the basics. What customer experience strategies and channels do we currently have in place? How are they performing?

CX 26

CX Customer Journey Map Customer Retention VOC 26

Lumoa

FEBRUARY 9, 2023

B2B Customer Experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178