Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. According to Statista , the e-commerce sales figure is expected to reach 8.1 Leverage data analytics to improve customer experience.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

CommBox

MARCH 2, 2022

This way, you can communicate with your customers from the widget, which is much faster and more efficient than other channels out there. Omnichannel communication tools like CommBox help you build fully customizable chatbots that have all these capabilities. . You can also expand your search by conducting social listening.

Customer Service 98

Customer Service Social Listening Customer Journey Map Omnichannel 98

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Aquire

SEPTEMBER 18, 2021

If you really want to get ahead of your competition, you should have a great customer experience strategy. Customer experience (or CX) is where most companies compete nowadays as product and price have become less important in the eyes of customers. But what makes an effective CX strategy? ON-DEMAND WEBINAR.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Aquire

OCTOBER 5, 2021

Customers use multiple channels (more and more as time passes) and go through complex digital buying journeys. How do you meet these evolving customer expectations? Start here — we put together a guide to help you offer superior digital customer service and stand out from competition. What is digital customer service?

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Zendesk

OCTOBER 18, 2022

Respond to customer concerns quickly. Anticipate the customer’s needs. Follow up with your customers. Exceed customer expectations. Utilize social media. Develop a customer community. Learn what your customers value. Compile data from customer analytics. Build a customer-centric culture.

Social Media 98

Social Media Social Listening Customer Journey Map CX 98