Intercom

JULY 13, 2023

Over the course of my career, support has traditionally been very transactional – customers would get in touch with issues or questions, and support reps would resolve and close them out. In recent years, with the rise of online support at massive scale, customer expectations have changed dramatically.

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

Zendesk

NOVEMBER 28, 2023

Examples of bots and virtual assistants: Siri, Alexa, and Google Assistant Machine learning frameworks Machine learning (ML) frameworks are cloud-based software libraries and tools that allow developers to build custom AI models. Google Cloud offers a suite of AI solutions and ML services that extend from NLP to computer vision.

AI 52

AI ML Machine Learning Artificial Intelligence 52

SugarCRM

JULY 7, 2022

It has reshaped how business leaders think, how staff wants to work, and customer expectations. Technology for collecting, managing, and advancing customer interactions is vital for all businesses. The pandemic has forced many businesses to recalibrate how and where we work.

Technology 55

Technology Technology Data Entry ML 55

Ameyo Callversations

AUGUST 24, 2022

Keeping these challenges and customer expectations in mind, businesses will be more focused on creating and utilizing chatbots that are quite indistinguishable from humans. These efforts are based on a combination of AI, NLP and Machine Learning (ML). Sentiment Analysis for Chatbot Behavior.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52