Customer Expectations, Mississippi and Retail

The 20 Stakeholder Experience Emotions: Which Are Most Positive and Value-Enhancing, and Which Are Most Negative and Value-Destroying?

Beyond Philosophy

NOVEMBER 28, 2017

For my key example of practical creation of customer advocacy, I’m reprising material on my exposure to lagniappe, and what it can do for any company, irrespective of size, industry, or location. The idea of providing customers with a little extra value has been known for over a century. “We It is Spanish, so they said.” or the world.

E-commerce

E-commerce B2C Artificial Intelligence B2B

Delivering Unique, Attractive (Even Branded) Customer Experience Lagniappe: Any Company Can Do This

Beyond Philosophy

JUNE 7, 2016

When my wife and I visited Southern Louisiana last year about this time, we noticed that a lot of retailers differentiated themselves by doing a little something extra for customers. The idea of providing customers with a little extra value has been known for over a century. It is Spanish, so they said.”

Customer Experience

Customer Experience B2C Touchpoint B2B

Tech Customer Success

The 20 Stakeholder Experience Emotions: Which Are Most Positive and Value-Enhancing, and Which Are Most Negative and Value-Destroying?

Delivering Unique, Attractive (Even Branded) Customer Experience Lagniappe: Any Company Can Do This

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