Customer Expectations ML Predictive Analytics Sentiment Analysis 
Ameyo Callversations
AUGUST 24, 2022
The AI-based chatbot industry is expected to become the driving force for business communications. The Natural Language Processing (NLP) technology used in these bots uses predictive analytics to understand user intent from their conversation or queries raised. Sentiment Analysis for Chatbot Behavior.
Zendesk
OCTOBER 4, 2023
AI often powers intelligent customer service tools that assist with sentiment analysis, personalization, and problem-solving to streamline support interactions. AI makes intelligent automation possible using these techniques: Machine learning (ML) : A type of AI that utilizes algorithms to learn from the data it acquires.
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