Inside Customer Service

MAY 11, 2023

The hotel's general manager had complained about poor customer service and threatened to cancel the parking contract if performance didn't improve within 30 days. The team needed to average 90 points on mystery shopper evaluations within 30 days. Recent mystery shopper results provided a baseline for their performance.

Mystery Shopper 182

Mystery Shopper Customer Service Mystery Shopping Start-ups 182

Qualtrics

FEBRUARY 21, 2021

We’ve heard of them before, but what does a mystery shopper do and how can they drive customer experience improvements? What is a mystery shopper? A mystery shopper, or a secret shopper, is a person who is hired to audit a company to see if they meet standards. Who hires them? What do they do?

Mystery Shopping 29

Mystery Shopping Mystery Shopper Customer Experience Retail 29

Comm100

AUGUST 21, 2018

This shouldn’t be seen as a bad thing: With your live chat agents handling more complex queries, they will need more time to offer the helpful, nuanced responses that your customers expect of them. Test Customer Service with Mystery Shopping.

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40

Comm100

AUGUST 21, 2018

This shouldn’t be seen as a bad thing: With your live chat agents handling more complex queries, they will need more time to offer the helpful, nuanced responses that your customers expect of them. Test Customer Service with Mystery Shopping.

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40