Remove Customer Expectations Remove NPS Remove Scorecard Remove Text Analytics
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How to Improve Customer Experience: A Step by Step Guide

Lumoa

Net Promoter ScoreĀ® (NPS) Net Promoter System has been proudly called “ the only number you need to grow “ At Lumoa, we love NPS and widely recommend it to our customers. Why did we choose NPS? It’s also simple and short for customers to answer.

article thumbnail

How to Improve Customer Experience: A Step by Step Guide

Lumoa

net Promoter scoreĀ® (NPS) Net Promoter System has been proudly called " the only number you need to grow ". At Lumoa, we love NPS and widely recommend it to our customers. Why did we choose NPS? It's also simple and short for customers to answer. The Net Promoter System is a powerful metric for target setting.