ClearAction

APRIL 3, 2015

Your best ideas for employee engagement + training originate with customer feedback. To improve employee listening skills where customer is concerned, make that a key criterion in hiring, promotions, etc. Nothing feels & drives better that good customer feedback and thanks from management published in intranet.

Customer Experience 121

Customer Experience VOE Scorecard Government 121

ClearAction

MAY 31, 2015

Breaking Down Silos for Customer Experience Management. Since customers see their experience as a horizontal series of steps (journey), are silos of experts across the company negatively affecting customer experience? Find ways to share customers’ experiences with everyone.

Customer Experience Management 100

Customer Experience Management CXM Customer Experience Scorecard 100

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Read the full answers of the experts below.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

ClearAction

APRIL 18, 2015

Employee engagement is improved when they get regular personalized customer feedback on their ability to satisfy (or otherwise). Good idea to empower all employees to participate in social media with customers: EMC, Intel, Adobe, IBM do. Customer Experience Governance: Do This, Not That. —@thecxguy.

Customer Experience 96

Customer Experience Social Media Scorecard CX 96