Beyond Philosophy

OCTOBER 21, 2014

When you have this type of emotional connection with your employees, your organization can become the most naturally Customer-centric organization, at least in this first area of the nine. In addition, they have regular access to social media and can contribute to its content.

Social Media 92

Social Media Customer-Centric Organization Customer Retention Customer Satisfaction 92

Beyond Philosophy

OCTOBER 21, 2014

When you have this type of emotional connection with your employees, your organization can become the most naturally Customer-centric organization, at least in this first area of the nine. In addition, they have regular access to social media and can contribute to its content.

Social Media 68

Social Media Customer-Centric Organization Customer Retention Customer Satisfaction 68

Beyond Philosophy

JUNE 2, 2015

For anyone who appreciates a truly customer-centric organization, one that is invested in its stellar reputation for ongoing trust and value creation, customer experience optimization and building employee ambassadorship, Wegmans is the company to emulate. Michael Lowenstein, Ph.D.,

Retail 97

Retail Customer-Centric Organization Construction Innovation 97

Comm100

DECEMBER 1, 2017

Other key investments include the good old customer feedback survey. This is the second biggest customer intelligence investment focus for 2018 — and one that 63% of businesses call a priority. Tip: Customer surveys can help businesses shine a light on the thoughts and feelings that influence customer behavior.

Contact Center 42

Contact Center Social Media Customer Journey Map Omnichannel 42