Customer Experience Management Customer Relationship Legal Outlook 
ClearAction
OCTOBER 16, 2019
Keeping the customer’s end-to-end journey in mind is essential to maximizing customer lifetime value. CEO-CMO alignment right-sizes expectations for Marketing’s role in customer experience management and revenue growth. This shared outlook nurtures common goals, transparency, and collaborative attitudes.
ClearAction
OCTOBER 1, 2018
The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. Only 10-20% of CX managers know how to facilitate action on VoC , according to Temkin’s Customer Experience Management Survey.
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