Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback. Welcome to the ‘digital-everything’ era.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Zendesk

NOVEMBER 3, 2023

Generative AI uses machine learning (ML) algorithms to analyze large data sets. GANs are like two players competing in a game. The game consists of R2-D2 (the generator) creating images of Ewoks, the Millennium Falcon, and other things from the Star Wars universe. How does generative AI work?

AI 52

AI Machine Learning Artificial Intelligence ML 52

SurveySensum

MAY 19, 2023

Regular Training for Employees: Train the bank employees on customer service skills and other services offered by the bank. Make them understand their importance in enhancing the bank’s customer experience. Though the employees should be informed about the importance of NPS, never try to game the NPS.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52