Hodusoft

APRIL 19, 2022

This event threw light on the development of ML/AI and cloud and how these tech aids are moving businesses forward. Moreover, advanced technology such as IoT, AI/ML, data analytics, Cloud and microservices, and edge computing are not behind in the race. Technology in the telecommunication industry is the bedrock for most businesses.

ML 52

ML Innovation AI Technology 52

Fonolo

JANUARY 10, 2023

There is plenty to learn about artificial intelligence and its cousin, machine learning (ML). Equipping your IVR system with AI is a game changer. For some, there’s nothing to see but opportunity, and they want to discover everything they can about AI technology for their contact center. .

Artificial Intelligence 91

Artificial Intelligence Contact Center Machine Learning Data Entry 91

Ameyo Callversations

NOVEMBER 16, 2021

Innovative technologies like ML, Intelligent Automation, and Contact Center AI are helping businesses thrive and succeed in a post-pandemic world. AI-based technologies and automation are recognized as the biggest game-changers in today’s digital world and century. – Salesforce.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

VOZIQ

MAY 8, 2023

While the strategies evolve to accommodate new needs and expectations, here are some pieces of wisdom from the best of the internet to aid leaders in the churn with their retention game. Read more on how AI/ML betters customer experience in this read from HBR.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

MAY 8, 2023

While the strategies evolve to accommodate new needs and expectations, here are some pieces of wisdom from the best of the internet to aid leaders in the churn with their retention game. Read more on how AI/ML betters customer experience in this read from HBR.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

DMG Consulting

MARCH 31, 2022

These solutions are game-changers because they allow customers to converse naturally instead of going through a series of nested questions and options. & Solving the Problem. Artificial intelligence (AI)-enabled omnichannel intelligent virtual agents (IVAs) are the future of self-service.

Machine Learning 54

Machine Learning Artificial Intelligence Omnichannel ML 54

Lumoa

MAY 16, 2024

Think of this as a casual chat where we unravel the complexities of ML testing, making it digestible for everyone, regardless of their technical background. It’s an innovative approach that’s changing the game in data science and AI development. Because ML systems aren’t just coded; they’re trained.

Machine Learning 83

Machine Learning ML Engineering Text Analytics 83

DMG Consulting

DECEMBER 10, 2019

Big-Data Solutions – This is a very over-used and old trend, but one that cannot go away, as data repositories are an essential component of all AI and machine learning (ML) initiatives. Digital-First Solutions – The inevitable has occurred: contact center voice seats have reached their peak and are starting to decline.

Contact Center 48

Contact Center Artificial Intelligence Machine Learning AI 48

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Mercer | Mettl serves clients in various industries, including education, corporate, and government sectors.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Mercer | Mettl serves clients in various industries, including education, corporate, and government sectors.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

MattsenKumar

JUNE 3, 2021

It focuses on analytics to identify products sought but aren’t available, and then supporting local retailers can prove to be a game-changer. The E-commerce landscape is evolving; new technologies like AR, ML, and AI enable new players with customer acquisition. A B2B E-commerce Opportunity with Local Herbs.

E-commerce 52

E-commerce Retail Non-Profits Government 52

SurveySensum

MAY 19, 2023

Though the employees should be informed about the importance of NPS, never try to game the NPS. AI-Powered Analytics : Utilizes AI and ML algorithms to analyze open-text feedback and identify key themes, sentiments, and trends. Make them understand their importance in enhancing the bank’s customer experience.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Intercom, Inc.

FEBRUARY 24, 2021

Our new suggested topics feature is a game-changer for busy support teams who need a way to get ahead of emerging trends or blind spots in their support coverage. This ML-driven feature analyses thousand of customer conversations to identify new and emerging contexts in which existing topics are being discussed.

ML 243

ML Machine Learning Customer Satisfaction Actionable Insights 243

Zendesk

NOVEMBER 3, 2023

Generative AI uses machine learning (ML) algorithms to analyze large data sets. GANs are like two players competing in a game. The game consists of R2-D2 (the generator) creating images of Ewoks, the Millennium Falcon, and other things from the Star Wars universe. How does generative AI work?

AI 52

AI Machine Learning Artificial Intelligence ML 52

Intercom

MAY 31, 2023

Machine learning (ML) A subfield of AI that involves the development of algorithms and statistical models that enable machines to progressively improve their performance in a specific task without being explicitly programmed to do so. It learns to take actions that maximize a reward signal, such as winning a game or completing a task.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

CommBox

NOVEMBER 22, 2022

Although over 60% of consumers look for self-service first, mainly for simple tasks, it’s a whole different ball game in complex issues such as getting medical assistance in real-time or having their bank account frozen. . Customers still need and want the ability to connect with a human. .

CX 98

CX E-commerce Net Promoter Score NPS 98

SugarCRM

APRIL 14, 2022

Then, with this insight, using AI and machine learning (ML) to match that buyer to your company’s ideal customer profile to create a personalized experience—with assets and messages to nurture the right buyer at the right time and in their channel of choice.” Technology can be the game-changer here, but the time to act is now.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

Intercom, Inc.

MAY 24, 2018

We stopped using any sort of industry categorization, and we now use a ML-based tagging system that we developed. Adam: Messengers: Are they a game changing new channel for growth? We ask, “What does the sales team really want, and what will they have the highest velocity of closes with?” Is it too early to say?

B2B 182

B2B Sales Start-ups B2C 182

Comm100

DECEMBER 16, 2019

This slide share summarizes their key findings on how late adopters can transform their customer experience by adding live chat to their CX mix and how those who’ve been using live chat for years can up their game with the most modern capabilities they didn’t know they were missing, but soon won’t be able to live without.

Sentiment Analysis 52

Sentiment Analysis ML AI Machine Learning 52

Intercom, Inc.

FEBRUARY 27, 2020

With such a game-changing product to share, we also wanted to bring you the backstory from the folks who have been in the trenches, bringing Resolution Bot to life. To avoid the large maintenance burden that can come with multilingual ML systems, we’re relying on a neural network that can learn multiple languages in an end-to-end way.

Machine Learning 23

Machine Learning Start-ups ML Engineering 23

Intercom, Inc.

MARCH 29, 2022

We remember the companies that make things easy, whether it’s buying furniture from Living Spaces, building games with Unity, or using an Atlassian product that makes you more productive at work. That’s why great experiences stand out.

Start-ups 118

Start-ups Innovation Sales NPS 118