Lumoa

FEBRUARY 14, 2024

AI and ML will be able to offer customers a degree of personalization they have not yet experienced because of their ability to: Deliver individualistic, personalized experiences by analyzing each customer’s purchasing history, browsing habits, and demographic information Offer 24/7 customer support through AI chatbots and interactive guides.

Customer Experience 83

Customer Experience ML Social Media CX 83

Lumoa

MAY 16, 2024

Think of this as a casual chat where we unravel the complexities of ML testing, making it digestible for everyone, regardless of their technical background. It’s an innovative approach that’s changing the game in data science and AI development. Because ML systems aren’t just coded; they’re trained.

Machine Learning 83

Machine Learning ML Engineering Text Analytics 83

SurveySensum

MAY 19, 2023

Though the employees should be informed about the importance of NPS, never try to game the NPS. Taking action on feedback: Banks often struggle to convert the feedback received into actionable insights. Make them understand their importance in enhancing the bank’s customer experience.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Intercom, Inc.

FEBRUARY 24, 2021

That’s why we’re so excited to announce two powerful new reporting features in Intercom to help you find the signal and surface the most valuable insights: conversation topics and custom reports. Find meaningful insights fast with conversation topics.

ML 243

ML Machine Learning Customer Satisfaction Actionable Insights 243

SugarCRM

APRIL 14, 2022

Then, with this insight, using AI and machine learning (ML) to match that buyer to your company’s ideal customer profile to create a personalized experience—with assets and messages to nurture the right buyer at the right time and in their channel of choice.”

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48