Customer Experience Management, Innovation and Pennsylvania

Presidential Executive Fellow Rosetta Lue Joins Taylor Reach Group to lead Public Sector Practice

Taylor Reach Group

JANUARY 21, 2019

Prior to relocating to Washington, DC, Rosetta was appointed Chief Customer Service Officer for 5th largest city in the U.S., Philadelphia, Pennsylvania and launched the internationally renowned and multi-awarded Philly311 Contact Center Operations.

Contact Center

Contact Center Artificial Intelligence Government Innovation

CEMs vs. CRMs (And Why You Need Both)

PeopleMetrics

DECEMBER 12, 2017

“Customer Experience Management (CEM) and Customer Relationship Management (CRM) are the same, right?”. While it may be true that at their core, both systems revolve around the key interactions a customer has with your brand, CRMs and CEMs serve distinctly different purposes and operate from two contrasting angles.

CEM

CEM CRM Customer Relationship Management VOC

Tech Customer Success

Presidential Executive Fellow Rosetta Lue Joins Taylor Reach Group to lead Public Sector Practice

CEMs vs. CRMs (And Why You Need Both)

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