ClearAction

OCTOBER 16, 2019

It balances growth of revenue and profit, short-term and long-term, and interests of customers, employees and investors. That’s not as impossible as it seems, given the promises of today’s technologies. Outside-in refers to the importance of customers’ inputs as a guiding light for an organization’s inner workings.

Customer Experience 59

Customer Experience Net Promoter Score Predictive Analytics Customer Acquisition 59

ClearAction

JANUARY 14, 2015

State of Business-to-Business Customer Experience Management. How relevant are the trendiest customer experience management (CXM) practices in business-to-business (B2B) companies? Trendy Customer Experience Management. Need for a Customer Experience Management Strategy Model.

Customer Experience Management 97

Customer Experience Management CXM Customer Experience B2B 97

Qualtrics

FEBRUARY 26, 2019

That’s the behavioral aspect of analytics. The predictive analytics tell you “who” to target, but the behavioral data tells you “when” to target them. I will say though, on the voice of the customer and the customer research side, there’s not a business unit in Dun & Bradstreet that we don’t work with.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37