Hodusoft

JANUARY 24, 2024

Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective Within the quickly changing banking industry, where the customer experience is paramount, the concept of tailored interactions has become increasingly important.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

SugarCRM

OCTOBER 17, 2023

AI technology has revolutionized the way organizations carry business worldwide. Legal and Compliance Risks : Rushed marketing campaigns may overlook legal and compliance requirements, exposing the company to legal liabilities and fines. Predictive analytics models can be used to analyze data patterns and user feedback.

AI 26

AI Predictive Analytics Legal Social Media 26

Win the Customer

DECEMBER 13, 2023

From personalized recommendations to predictive analytics, AI has reshaped the landscape, generating both winners and losers in this evolving domain. Mishandling or exploitation of this data can lead to distrust among customers and potential legal ramifications.

AI 69

AI Artificial Intelligence Customer Experience Predictive Analytics 69

Logicalware

JULY 26, 2023

The benefits of AI within the contact centre AI’s predictive analytics capabilities enable contact centres to anticipate customer needs, forecast call volumes, and identify emerging trends, to name a few benefits, empowering contact centres to manage resources and deliver seamless service proactively.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

DMG Consulting

APRIL 14, 2023

Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments. Sentiment analysis, for example, provides insights into the experience of both the customer and the employee.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

Hodusoft

OCTOBER 19, 2023

Technology Integration One of the best and most powerful strategies to reduce costs in Business Process Outsourcing contact centers is the implementation of the latest technologies. Effective use of technology not only helps streamline operations but also improves the contact center’s efficiency.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

ClearAction

OCTOBER 16, 2019

That’s not as impossible as it seems, given the promises of today’s technologies. Outside-in context should be natural for marketers, with access to market research, customer intelligence and predictive analytics. For example, Legal and Operations functional areas obviously play major roles in customer experience performance.

Customer Experience 59

Customer Experience Net Promoter Score Predictive Analytics Customer Acquisition 59