Hodusoft

JANUARY 24, 2024

Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective Within the quickly changing banking industry, where the customer experience is paramount, the concept of tailored interactions has become increasingly important.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

Win the Customer

DECEMBER 13, 2023

From personalized recommendations to predictive analytics, AI has reshaped the landscape, generating both winners and losers in this evolving domain. Mishandling or exploitation of this data can lead to distrust among customers and potential legal ramifications.

AI 69

AI Artificial Intelligence Customer Experience Predictive Analytics 69

SugarCRM

OCTOBER 17, 2023

AI technology has revolutionized the way organizations carry business worldwide. Legal and Compliance Risks : Rushed marketing campaigns may overlook legal and compliance requirements, exposing the company to legal liabilities and fines. Predictive analytics models can be used to analyze data patterns and user feedback.

AI 26

AI Predictive Analytics Legal Social Media 26

Execs In The Know

OCTOBER 15, 2023

These highlight the critical importance of operationalizing AI with CX at scale for businesses to stay competitive and thrive in the evolving landscape of technology and customer expectations. Their achievements include a remarkable 5x return on investment and a 45% increase in business valuation metrics.

AI 52

AI Artificial Intelligence CX Compliance 52

Qualtrics

FEBRUARY 26, 2019

That’s the behavioral aspect of analytics. The predictive analytics tell you “who” to target, but the behavioral data tells you “when” to target them. the future is a mix of using technology as best as humanly possible and gaining the organization’s real trust. I love that.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37