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Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective

Hodusoft

Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective Within the quickly changing banking industry, where the customer experience is paramount, the concept of tailored interactions has become increasingly important.

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The essential Artificial Intelligence (AI) glossary for contact centres

Logicalware

Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans. It includes techniques such as machine learning, natural language processing, and computer vision.

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Learn how analytics is the key to a differentiated customer experience program with Dun & Bradstreet

Qualtrics

That’s the behavioral aspect of analytics. The predictive analytics tell you “who” to target, but the behavioral data tells you “when” to target them. the future is a mix of using technology as best as humanly possible and gaining the organization’s real trust. How do you go from predictive to prescriptive?