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Improving the Energy Industry Experience, With Damian Cotchett – CB67

Customer Bliss

His expertise is in customer experience management, business transformation and cultural change programs. Damian then decided to move from organisational psychology and focus his attention on consumer psychology and in particular customer experience, behavioural economics and customer-centric cultures.

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We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

Lumoa

You want to see a complete view of your customers, what's going on, trends, etc. to be able to identify actionable insights on which you can take action to improve the customer experience." Janne Ohtonen Director of Customer Experience Management at Openet. linkedin twitter Why ? linkedin twitter Why? "

NPS 135