Customer Experience Management Sentiment Analysis Structured Data Text Analytics 
Lumoa
JANUARY 23, 2018
This situation is where automated text analytics is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Text analytics helps in understanding the feedback. Topic analysis reveals topics that are most talked about. Which one should be tackled first?
Lumoa
JANUARY 8, 2024
It’s full of insights, but only if we can effectively gather, structure, and analyze it. That’s where text analysis, or text mining, comes into play. And for them, this isn’t just about numbers; it’s about understanding the ‘why’ behind customer opinions.
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