Customer Experience Maturity Model Customer Survey Technology Voice of the Customer 
ClearAction
FEBRUARY 27, 2017
Emphasis on a survey index score focuses execs’ attention on what the customer is doing for the company rather than what the company is doing for the customer. Their charter is to solicit and report feedback from customers. Only 4% of of Voice of the Customer (VoC) programs are transforming customer experience.
ClearAction
FEBRUARY 27, 2017
Emphasis on a survey index score focuses execs’ attention on what the customer is doing for the company rather than what the company is doing for the customer. Their charter is to solicit and report feedback from customers. Only 4% of of Voice of the Customer (VoC) programs are transforming customer experience.
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