Qualtrics

AUGUST 18, 2020

All content and comments included in this piece were independently gathered by a Qualtrics representative based on a virtual session presented by the Texas WIC at the National WIC Association Annual Conference in June. No additional content beyond this presentation was provided by Qualtrics or Texas WIC. Customer feedback.

Start-ups 26

Start-ups Customer Experience Management Customer Experience Customer Feedback 26

TeamSupport

MARCH 23, 2021

A customer can be very satisfied with the products and services of a company, but that doesn't mean they’ll remain loyal. Competitors can attract them by offering better customer benefits, including proactive customer support. Customer experience is decisive for both satisfaction and loyalty.

B2B 105

B2B Artificial Intelligence Social Media Customer Loyalty 105

ClearAction

MARCH 20, 2020

When you manage to expectations, you’re managing customer experience. This is why ratings fall short in capturing your customers’ world. Now we have technologies that translate audio and video into text and quantification. Whatever is easiest for your customers is customer-centric.

Voice of the Customer 62

Voice of the Customer VOC Contact Center Technology 62

Qualtrics

MAY 23, 2019

Chief Customer Officer (CCO). Also known as : VP Customer Experience, Chief Customer Experience Officer, Head of Customer Engagement. It’s a relatively new role still, with the first CCO role believed to have been created by Texas Power and Light in 1999. What do they do? What do they do?

Close the Loop 39

Close the Loop Finance Customer Acquisition Customer Feedback 39

Intercom

AUGUST 11, 2022

She’s also an advisor, co-hosts the aptly named Human Insight Podcast, and is the author of User Tested: How the World’s Top Companies Use Human Insight to Create Great Experiences. When prioritizing what to work on, consider the impact it can have on your business and the customer experience and the effort involved in fixing it.

Start-ups 59

Start-ups NPS Sentiment Analysis Artificial Intelligence 59