Qualtrics

AUGUST 18, 2020

All content and comments included in this piece were independently gathered by a Qualtrics representative based on a virtual session presented by the Texas WIC at the National WIC Association Annual Conference in June. No additional content beyond this presentation was provided by Qualtrics or Texas WIC. Customer feedback.

Start-ups 26

Start-ups Customer Experience Management Customer Experience Customer Feedback 26

Fonolo

AUGUST 3, 2017

Here are 5 tear-jerking customer experience stories for you to enjoy. It’s not uncommon for airlines to be the focus of criticism: delayed flights, poor customer service, costly airfares, etc. Kerry Drake was on a mission to get to Lubbock, Texas as soon as humanly possible. Making the Most of Customer Feedback.

Customer Experience 83

Customer Experience Hospitality Hospitality Contact Center 83

TeamSupport

MARCH 23, 2021

A customer can be very satisfied with the products and services of a company, but that doesn't mean they’ll remain loyal. Competitors can attract them by offering better customer benefits, including proactive customer support. Customer experience is decisive for both satisfaction and loyalty.

B2B 105

B2B Artificial Intelligence Social Media Customer Loyalty 105

PeopleMetrics

DECEMBER 19, 2014

You’ve gotten here through social feedback, anecdotes, and gut feel. But now, leadership understands a formal Voice of the Customer program is essential to achieving your customer experience goals. You have the green light to start to ask customers for feedback! CMCP , CC BY 2.0. CMCP , CC BY 2.0.

Net Promoter Score 83

Net Promoter Score Voice of the Customer B2B B2C 83

Qualtrics

MAY 23, 2019

Chief Customer Officer (CCO). Also known as : VP Customer Experience, Chief Customer Experience Officer, Head of Customer Engagement. It’s a relatively new role still, with the first CCO role believed to have been created by Texas Power and Light in 1999. What do they do?

Close the Loop 39

Close the Loop Finance Customer Acquisition Customer Feedback 39

CX Journey

APRIL 28, 2016

Frank Eliason understands how this works and has captained these programs for very large companies that attract a high volume of customer feedback, including the television and Internet access company Comcast, and Citi, where he served as the global director of the customer experience team.

Customer Feedback 37

Customer Feedback Start-ups Gaming Education 37

CX Journey

MARCH 31, 2016

Turning Data into Actionable Insight Making the best use of high-quality customer data enables a company to have a consistent footprint across multiple sites nationwide, which is critical to brand and image management and, thus, customer retention. Josh Stern is CEO of Reality Based Group , based in Austin, Texas.

Mystery Shopping 39

Mystery Shopping Actionable Insights Customer Survey Customer Retention 39