Heart of the Customer

DECEMBER 18, 2014

Yesterday, four of the CXPA’s CX experts spoke about the year in review, and what customer experience has in store for 2015. Crowdsourcing journey maps? The post What’s the customer experience focus for 2015? appeared first on Heart of the Customer. Is it the role of emotions?

Customer Journey Map 83

Customer Journey Map Customer Experience Voice of the Customer Gaming 83

Heart of the Customer

DECEMBER 10, 2014

I had the opportunity to lead at yesterday’s Minnesota Government IT Symposium. The topic was Journey Mapping Workshop: Reduce User and Customer Effort and Increase Satisfaction, and we had a great time creating maps of various customer journeys. Customer Experience Customer Journey Map'

Customer Journey Map 68

Customer Journey Map B2C Government B2B 68

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132