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7 Common Mistakes to Avoid When Creating Retail Surveys

SurveySensum

With customer feedback retail surveys. Customers go through various interactions during their shopping journey. By gathering customer feedback at these touchpoints, you can identify areas for improvement and tailor your strategies to better meet their expectations. Not Being Clear Enough Too Many Or Too Little Questions?

article thumbnail

7 Common Mistakes to Avoid When Creating Retail Surveys

SurveySensum

With customer feedback retail surveys. Customers go through various interactions during their shopping journey. By gathering customer feedback at these touchpoints, you can identify areas for improvement and tailor your strategies to better meet their expectations. Not Being Clear Enough Too Many Or Too Little Questions?

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List of the 20 MOST Common Survey Flaws

InteractionMetrics

But is the point of the survey for customers to get good pricing? Or is it for the company to measure the quality of their customer service? Why ask your customers to take surveys if the data you collect fails to capture the facts? assumes the customer was somewhat satisfied. Double-Barreled Questions.

article thumbnail

List of the 20 MOST Common Survey Flaws

InteractionMetrics

But is the point of the survey for customers to get good pricing? Or is it for the company to measure the quality of their customer service? Why ask your customers to take surveys if the data you collect fails to capture the facts? assumes the customer was somewhat satisfied. Double-Barreled Questions.