The DiJulius Group
JULY 13, 2022
Joel Sylvester has an unsurpassable passion for customer service. His career spans hundreds of companies, working with brands like Mayo Clinic, Wells Fargo, South Carolina Parks, Ohio Parks, and Fellowes. He has over 20 years of crafting exceptional customer experiences under his belt.
Fonolo
DECEMBER 4, 2019
Good customer service can be hard to find. Conversely, bad customer service is easy to spot and, when especially ugly, it can go viral. Everyone has been in a restaurant or service establishment where a crying baby or toddler has had a meltdown.
Service Quality Institute
APRIL 11, 2022
Very few people know the cost of a defection so if you have a bank, retail store, gym, hair salon, or thousands of other businesses what is the real cost of losing a customer? In my book, Achieving Excellence Through Customer Service I talk about the defection strategy. In many places customer service is great.
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