Beyond Philosophy

SEPTEMBER 21, 2016

Guests began complaining of discrimination on social media, a North Carolina host was banned from the site after making racist remarks, and a federal discrimination lawsuit was filed. Customer-centric policies must consider the rational , subconscious and emotional experiences of customers.

Social Media 167

Social Media Engineering Customer Experience CX 167

Customer Bliss

FEBRUARY 21, 2018

Dan and I talk about what a power moment is, the recipe for creating one, and how these experiences affect us in our personal and business lives. Create Peak Moments for Your Customers. As Dan mentioned in the interview, customer experience leaders and practitioners are in the business of moment design.

Social Media 67

Social Media CX Retail Customer Experience 67

Qualtrics

FEBRUARY 18, 2020

Dr. Brian Galla from the University of Pittsburgh will share key insights from his work on social media and self-control in the classroom. Hitting fast forward on customer experience. Ask any exec and they’ll tell you they want to lead their industry in customer experience. Moira Dorsey, XM Scientist.

Education 29

Education Government Social Media Healthcare 29