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Big Changes at Airbnb

Beyond Philosophy

Guests began complaining of discrimination on social media, a North Carolina host was banned from the site after making racist remarks, and a federal discrimination lawsuit was filed. Share your thoughts in the comments box below. Bewildered? Latest Updates on Tipping.

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How to Create Power Moments That Rise Above The Rest with Dan Heath

Customer Bliss

Build A Culture That Supports “Wiggle Room” You may know from some of my social media and blog posts that I’m a fan of Southwest Airlines. CX #CustExp #PowerofMoments Click To Tweet. CX #CustExp #PowerofMoments Click To Tweet. He lives in Durham, North Carolina. Increase Positive Variance.

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Must-see education sessions at X4 2020

Qualtrics

Dr. Brian Galla from the University of Pittsburgh will share key insights from his work on social media and self-control in the classroom. Join Moira Dorsey to learn how to build your CX roadmap and plan your path to CX maturity. The end of the one-size-fits-all approach to CX. But why the slow progress?