Customer Experience, Data Mining and Unstructured Data

Unstructured Data: Mining the Gold

InteractionMetrics

JUNE 16, 2016

Unstructured data presents a goldmine of information, but mining that gold is no easy task—it requires coding with detailed text analysis. To be clear, unstructured data includes customer survey text comments, customer service calls, emails, chats, reviews, and other narrative sources of information.

Unstructured Data

Unstructured Data Data Mining Voice of the Customer Customer Survey

Transforming the Customer Experience with Big Data

CX Journey

JULY 10, 2014

What is big data? and how is it used to deliver a great customer experience? Big data" has been defined in many different ways and seems to most often refer to the sheer volume of data, but for the purpose of this article, I''m going to refer to the data sources. Data must be centralized.

Unstructured Data

Unstructured Data Customer Experience VOE Data Mining

Tech Customer Success

Unstructured Data: Mining the Gold

Transforming the Customer Experience with Big Data

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