Remove Customer Experience Remove Double-Barreled Question Remove Gaming Remove Text Analytics
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List of the 20 MOST Common Survey Flaws

InteractionMetrics

Either way, it’s what we call Gaming and it’s the second flaw on the list below. Basically, with mis-representative samples, your survey sample omits one or more customer groups—or your survey sample is too small to give you reliable facts you can count on. assumes the customer was somewhat satisfied. Double-Barreled Questions.

article thumbnail

List of the 20 MOST Common Survey Flaws

InteractionMetrics

Either way, it’s what we call Gaming and it’s the second flaw on the list below. Basically, with mis-representative samples, your survey sample omits one or more customer groups—or your survey sample is too small to give you reliable facts you can count on. assumes the customer was somewhat satisfied. Double-Barreled Questions.