Customer Experience Double-Barreled Question Net Promoter Score Text Analytics 
InteractionMetrics
SEPTEMBER 17, 2019
Both tone (when done over the phone) and content are used to push customers toward particular answers. assumes the customer was somewhat satisfied. Double-Barreled Questions. These questions ask two things at once, so it’s unclear which question the customer is answering. Non-parallel Scales.
InteractionMetrics
SEPTEMBER 17, 2019
Both tone (when done over the phone) and content are used to push customers toward particular answers. assumes the customer was somewhat satisfied. Double-Barreled Questions. These questions ask two things at once, so it’s unclear which question the customer is answering. Non-parallel Scales.
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