Customer Experience Innovation Machine Learning Transportation 
Neosperience
FEBRUARY 27, 2023
We have rediscovered the value of proximity tourism and we’re more aware of the environmental impact of our trips; above all, though, tourism has gotten more and more digital, particularly if we take into consideration the customer experience that goes into the planning and conduct of the trip.
Steven Van Belleghem
APRIL 27, 2021
1. Think about partner Experience. There has been a lot of talk about employee experience being the backbone of customer experience lately. And I truly believe that happy employees beget happy customers. Diversification has become a big part of innovation, and Grab is completely on board with that trend.
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Uniphore
JANUARY 25, 2022
As the AI-powered customer experience (CX) frontier becomes more mainstream, companies will look to emotion AI to offer a differentiated experience rich in actionable data. As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. And it’s a two-way street.
DMG Consulting
MAY 21, 2020
We’ve entered the new decade with great momentum in technological innovation. The changing workforce will drive much of the innovation in companies. As these capabilities enhance the customer and agent experience and improve productivity, adoption will be swift. VISION 2020. By Donna Fluss.
C3Centricity
SEPTEMBER 24, 2017
It was Marco Pacheco , Executive Director at JP Morgan who inspired me recently to talk more about this aspect of a customer-first strategy, when he shared the slide on the right on LinkedIn last month. . How many manufacturers will survive as the market for personalised road transport collapses? What do you think?
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