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Entrepreneur and Futurist Charlene Li: ‘Don’t let amazing current customers blind you to future customers’

Qualtrics

When Clayton Christensen published The Innovator's Dilemma in 1997, the term “disruption” took on a whole new connotation for the swath of the population engaged in the business world. It is Southern New Hampshire University. The crazier the idea, the more intriguing it sounded.” Behind the breakthroughs.