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Slack’s Lane Collins on their ‘radical convenience’ approach to customer experience

Intercom, Inc.

Today, we’re dissecting the customer experience at one of the hottest companies around: Slack. As someone who’s immersed in customer-experience questions and concerns day-in and day-out here at Intercom, I was fascinated to hear how Slack’s entire team dedicated itself to thinking about the end-to-end customer experience.

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New Relic’s Mark Weitzel on creating open developer communities

Intercom, Inc.

As we keep building out our own platform so teams can customize Intercom for their own needs, we’ve loved getting to know the great group of developers and partners building apps for our customers and for themselves. I’d love to hear a little bit about how your career grew over time, and how you ended up at New Relic.

Start-ups 110
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Must-see education sessions at X4 2020

Qualtrics

Join industry visionary Bruce Temkin to explore the Human Experience Cycle (HxC) and how it impacts every part of our lives. Hitting fast forward on customer experience. Ask any exec and they’ll tell you they want to lead their industry in customer experience. See what’s new in Experience Management.