Execs In The Know

MAY 4, 2023

Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. O ne of the deepest for us has been the voice of the customer.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Customer Bliss

JANUARY 17, 2019

In today’s episode, I chat with CCO Lisa Henken Ramirez, about implementing customer experience Netspend , a young, a finance-related company. As the banking industry continues to focus more on customer experience and innovation, I think this is a good conversation to have at the beginning of 2019.

Finance 76

Finance CX Start-ups Voice of the Customer 76

ClearAction

MARCH 20, 2020

Customer-Centric Voice of the Customer Lynn Hunsaker. Customer-centric voice of the customer may seem automatic: it’s the customer’s voice, so isn’t it automatically customer-centric? When you manage to expectations, you’re managing customer experience.

Voice of the Customer 62

Voice of the Customer VOC Contact Center Technology 62