ClearAction
JANUARY 6, 2021
21 Tips for 2021 Customer Experience Excellence Lynn Hunsaker. Customer experience excellence is certainly defined a bit differently now, compared to years past. How can leaders wrap their heads around these overwhelming mandates for customer experience excellence?
Waypoint Group
MARCH 20, 2019
But they aren’t likely to take your word for it: In the absence of data organizations are attacked by the HiPPOs – Highest Paid Person’s Opinion – which is generally based on limited views of the end-to-end customer experience and anecdotes from a handful of contacts. But why should your customers provide feedback?
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