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Video Games versus Customer Service

Taylor Reach Group

You emerge from an underground vault in the setting of West Virginia to discover things aren’t as expected. To find out more about how Taylor Reach can help your company with improved customer experience, CLICK HERE to schedule a free consultation.

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Graffiti Feedback: Engaging your Employees by Listening

Taylor Reach Group

In our small city in the hills of West Virginia, we were the largest private employer. Peg’s Page was kaizen at its most basic: Frontline people articulating obstacles to optimal employee engagement and customer experience, and senior leaders removing those barriers. Always Go to the Source. Always go to the source.