Experience Investigators

APRIL 11, 2023

For example: Your business customers expect to manage their accounts, pay their invoices, and order products with a click of a button. Make sure you and your customers are aligned on the meaning of quality before you claim quality is the experience. Address where you are today and build the ideal journey for tomorrow.

Customer Journey Map 59

Customer Journey Map B2B Invoicing Manufacturing 59

Experience Investigators

APRIL 27, 2021

Know your customer and their actual journey. Understanding the customer is key. That means leveraging journey mapping, customer feedback programs, and behavioral data to evaluate where the journey requires improvements. . What do customers want? Are your invoices boring and demanding?

Customer Experience 105

Customer Experience Invoicing Customer Journey Map CX 105

Experience Investigators

MARCH 23, 2021

Never dealing with customers. It’s shockingly easy, in today’s business environment, to never actually interact with customers. Web sites are designed, invoices are sent, and even customer feedback surveys are requested, but everything is so wonderfully automatic! Defining what you aren’t more than what you are.

Customer Experience 98

Customer Experience Contact Center Close the Loop Invoicing 98

CX Journey

JUNE 19, 2015

The customer room will contain details about the customer ( personas ) and the customer journey; it will include artifacts from that journey, including screenshots, pictures, relevant tools and processes that the customer uses or interacts with (e.g., invoices, order forms, contracts, letters or emails, etc.),

Invoicing 71

Invoicing Customer Journey Map Hospitality Hospitality 71