Remove Customer Feedback Remove Customer Satisfaction Remove Data Mining Remove Net Promoter Score
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Nurture Partner Relationships: Tough Jobs Require Strong Partners

CX Journey

Leverage customer insights among your partner base to improve the customer experience and resist holding secrets. Act on VoP and VoC insights This summer a report drafted for a client clearly indicated their partner channel was killing their customer satisfaction and Net Promoter scores.

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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. In any role, people need to receive feedback about how they’re doing and where they could improve. It’s no different when it comes to delivering on the customer experience.

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Friend or Foe: How Do Your Colleagues Perceive Your VoC/CX Program?

CX Journey

I smile, explaining that yes, in fact, designing, deploying, and analyzing Net Promoter Score and customer satisfaction survey programs is indeed part of what I do. “ She is the survivor of a botched early-generation "big data mining" operation and is happy to live to tell about it.

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