RateMyService
JUNE 27, 2022
Analysing and comparing your experience data through different lenses e.g. time periods, departments, branches, touchpoints, etc. gives better context to the data and insights and helps focus on organizational improvements. Additionally, the tool evaluates customer satisfaction, customer effort, and Net Promoter Scores on the go.
RateMyService
JUNE 27, 2022
Analysing and comparing your experience data through different lenses e.g. time periods, departments, branches, touchpoints, etc. gives better context to the data and insights and helps focus on organizational improvements. Additionally, the tool evaluates customer satisfaction, customer effort, and Net Promoter Scores on the go.
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Beyond Philosophy
OCTOBER 14, 2014
At the same time that concerns about the safety of our data exist, we see great new applications of data mining that make our lives better. Netflix and Amazon continue to perfect their suggestions to suit the interests and previous selections by their customer, creating value to their loyal customers.
ClearAction
DECEMBER 14, 2017
Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Experiential marketing — events and campaigns that build customer advocacy.
ClearAction
DECEMBER 14, 2017
Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Experiential marketing — events and campaigns that build customer advocacy.
CX Journey
AUGUST 29, 2014
Leverage customer insights among your partner base to improve the customer experience and resist holding secrets. Act on VoP and VoC insights This summer a report drafted for a client clearly indicated their partner channel was killing their customer satisfaction and Net Promoter scores.
Callminer
AUGUST 6, 2019
New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Being able to demonstrate that a contact centre has driven better Net Promoter Scores (NPS) is great – but really only where that contact centre manager is actually being judged on NPS.
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