TeamSupport

MARCH 23, 2021

Good quality customer service plays a major role in purchasing decisions for B2B companies. If you're looking to improve your brand's customer support, here are five pro-customer service tips for B2B brands. Know your customers. B2B customer support is relationship-oriented.

B2B 105

B2B Artificial Intelligence Social Media Customer Loyalty 105

Chip Bell

AUGUST 11, 2020

As a six-year old with an imagination as big as Texas, it was very scary. Without honest customer feedback, organizations also make errors that adversely impact their reputation and bottom line. We lived in the country and a rural highway separated our houses. I remember asking my granddaddy to drive me home in his truck.

Start-ups 81

Start-ups Customer Feedback Innovation Customer Service 81

Qualtrics

MAY 23, 2019

It’s a relatively new role still, with the first CCO role believed to have been created by Texas Power and Light in 1999. The CCO is typically the person in the organization who is the ultimate authority on customers — it’s their role to understand what they need and drive actions across the organization in order to deliver on it.

Close the Loop 39

Close the Loop Finance Customer Acquisition Customer Feedback 39