Sprinklr

SEPTEMBER 9, 2021

Many modern brands recognize the importance of capturing customer feedback from social media and other digital channels, but, at the same time, their social listening strategies still fall short of their potential. A robust social listening tool can help you: Understand the sentiment behind customer feedback.

Social Listening 110

Social Listening AI Social Media CXM 110

ClearAction

JANUARY 14, 2015

State of Business-to-Business Customer Experience Management. How relevant are the trendiest customer experience management (CXM) practices in business-to-business (B2B) companies? High-Touch in B2B Customer Experience. One in four B2B firms integrates customer feedback sources; 29% more are just starting this.

Customer Experience Management 97

Customer Experience Management CXM Customer Experience B2B 97

ClearAction

SEPTEMBER 28, 2015

Here are 5 words representing successful customer experience management (CXM) in the future: 1) Context. 1) Customer Experience Excellence as a Context. Every job exists thanks to customer funding. It is an expansion from relatively superficial treatment of CXM as digital or content marketing or touch-point management.

CXM 105

CXM Customer Experience VOC Customer Experience Management 105

ClearAction

JULY 21, 2016

How to Increase Synergy in B2B Voice-of-the-Customer Lynn Hunsaker. If you’re looking for ways to gain more value from customer feedback, one of the best things you can do is banish silos. Beyond that, consider the silos of various components of customer experience management (CXM). See the full B2B CXM series.

Voice of the Customer 54

Voice of the Customer B2B CXM VOC 54

ClearAction

DECEMBER 30, 2017

Likewise, in the management of customer experience itself, we often build-in silos unwittingly: voice-of-the-customer must be tied neatly to business intelligence and continual improvement initiatives and innovation and loyalty management.

Customer Experience 118

Customer Experience CXM Customer Experience Management Voice of the Customer 118

Sprinklr

SEPTEMBER 16, 2021

When you have the opportunity to intervene quickly, you can instantly stop publishing across channels if necessary and keep teams across the business up-to-date on potential brand headlines and important customer feedback. Sprinklr Modern Research Lite. Get started today with no obligation.

Social Listening 87

Social Listening Social Media CXM AI 87

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative.

Manufacturing 52

Manufacturing B2B NPS Compliance 52

ClearAction

DECEMBER 30, 2017

Likewise, in the management of customer experience itself, we often build-in silos unwittingly: voice-of-the-customer must be tied neatly to business intelligence and continual improvement initiatives and innovation and loyalty management.

Customer Experience 75

Customer Experience CXM Customer Experience Management Voice of the Customer 75

ClearAction

DECEMBER 15, 2015

And when customers buy from more than product division or region, it's imperative that customer experience managers cross-organizationally coordinate their work. Customer Experience Excellence as Managerial Context. Shared vision and ownership are essential across work teams in every functional area.

Customer Experience 63

Customer Experience Customer Experience Management CXM Construction 63

SurveySensum

JULY 14, 2020

Customer Experience Manager at Cape Union Mart Group, Kia Abbott is driving the journey to become a customer-led, data-driven organization that can effectively create meaningful customer experiences that delight customers in stores and online. Andrew McFarland – Chief Customer Officer at Black Box.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132