Customer Feedback, Data Mining and Unstructured Data

Unstructured Data: Mining the Gold

InteractionMetrics

JUNE 16, 2016

Unstructured data presents a goldmine of information, but mining that gold is no easy task—it requires coding with detailed text analysis. To be clear, unstructured data includes customer survey text comments, customer service calls, emails, chats, reviews, and other narrative sources of information.

Unstructured Data

Unstructured Data Data Mining Voice of the Customer Customer Survey

Transforming the Customer Experience with Big Data

CX Journey

JULY 10, 2014

You''ll need a way to crosstab, predict, identify key drivers, and prioritize improvements with survey data; mine and analyze your unstructured data; and track, review, and prioritize social media inputs and influencers. And you''ll need to conduct a root cause analysis to understand the why behind it all.

Unstructured Data

Unstructured Data Customer Experience VOE Data Mining

Tech Customer Success

Unstructured Data: Mining the Gold

Transforming the Customer Experience with Big Data

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